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Glossary — SaaS metrics

What is ARR (Annual Recurring Revenue)?

ARR is the total predictable subscription revenue a business earns in a year, normalized to an annual figure. It is the annualized view of MRR and the primary scale metric for SaaS business health.

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Definition

ARR (Annual Recurring Revenue) is the total predictable subscription revenue a business earns in a year, normalized to an annual figure. It's the annualized view of MRR — the headline growth number for subscription businesses, especially those on annual contracts. ARR counts only recurring revenue and excludes one-time fees like setup or professional services.

How to calculate ARR.

ARR = MRR × 12 or, for annual-contract businesses, the sum of the annualized recurring value of all active subscriptions.

Like MRR, ARR moves through the same five components over a year:

Net New ARR =

New + Expansion + Reactivation
− Contraction − Churned

Keep it clean: include only recurring charges. Rolling one-time implementation fees or variable usage overages into ARR overstates the number and breaks comparability with other SaaS businesses.

New ARRFrom newly acquired customers
Expansion ARRUpgrades and seat growth from existing customers
Reactivation ARRPreviously churned customers returning
Contraction ARRDowngrades (reduces ARR)
Churned ARRCancellations (reduces ARR)

ARR example.

A business running $50,000 MRR:

ItemAmount
Base ARR ($50,000 MRR × 12)$600,000
+ New ARR (added this year)+$180,000
− Churned ARR−$48,000
+ Expansion ARR+$60,000
Net new ARR+$192,000
Ending ARR$792,000

Why ARR matters for attribution.

ARR is the number leadership and investors track — but you can't attribute a headline figure directly. Attribution happens at the revenue-event level (the MRR movements that roll up into ARR), so the two work together: you attribute each new and expansion event to the channel that earned it, then roll those into the ARR you report.

This matters most for annual-plan and enterprise SaaS, where a single paid conversion is a large annual commitment that lands in Stripe well after the click. Signal Sparrow syncs that revenue from Stripe and attributes it to the originating campaign — so your ARR growth ties back to the marketing that drove it, reconciled to the cent.

Questions, answered.

Everything teams ask before switching their attribution to Stripe truth. Still curious? Talk to us.

ARR (Annual Recurring Revenue) is the total predictable subscription revenue a business earns in a year, normalized to an annual figure. It's the annualized view of MRR and excludes one-time fees.

For monthly billers, ARR = MRR × 12. For annual-contract businesses, sum the annualized recurring value of all active subscriptions. Include only recurring revenue.

They measure the same recurring revenue at different scales — MRR is the monthly view, ARR is the annual (MRR × 12). Monthly billers usually lead with MRR; annual-contract and enterprise SaaS usually lead with ARR.

No. ARR counts only recurring subscription revenue. One-time setup fees, professional services and variable usage overages should be excluded to keep the metric accurate and comparable.

Use MRR if you bill monthly and want a granular, month-to-month view; use ARR if you sell annual contracts or want the headline figure investors expect. Many teams track both.

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